Acie O’Kelley III

1408 Teasley ln #3212

Denton, TX 76205

Phone: (940) 230-7561

E-mail: acie.okelley@gmail.com

OBJECTIVE AS AN EMPLOYEE

Complete tasks and troubleshoot problems in a concise, forward-thinking, positive, and professional manner.

SUMMARY OF QUALIFICATIONS

CompTIA A+ Certified # COMP001020168522

ACT Work Keys Gold - Career Readiness Certificate

FCC Licensed Radio Operator (Technician Class) - KF5NBQ

Cisco Network Academy Certifications/Course Completions

- IT Essentials PC Hardware and Software

- CCNA1 Networking for Home and Small Businesses

- CCNA2 Working at a Small-to-Medium Business or ISP

Brainbench Certifications

- Telephone Etiquette

- Listening Skills

- Customer Assistance

- Information Technology Terminology

- IP Routing and Switching

- Cisco Network Support

- Cisco Network Design

- Computer Technical Support

Oklahoma State Department of Education Certifications

- Fundamentals of Technology

EXPERIENCE & EMPLOYMENT

I have been in the IT field for a number of years. I’ve focused mostly on Windows-based systems but I have

experience with Linux and MacOS X. I’ve also ran Unix-based predictive dialers (Gnu-Dialer) and I have

experience in remote software deployment and setting up network-based security equipment (IP Cameras,

motion detectors) both in regards to security logistics and their respective software-suites. All of the positions I

have taken in the past involved both customer service and Information Technologies.

NXP Semiconductor (2014-2016) - Manufacturing Associate/Backup group lead

Austin, TX

Furnace operator in a SIM environment managing upwards of 15 different toolsets at a time.

Sally Beauty Supply (2012-2014)

- Helpdesk/POS coordinator

Denton, TX

Assisted employees with Windows-based and DOS-based POS software and hardware.

Coordinated POS upgrade deployment during a company-wide transition.

Staples (2011-2012)

- Easy Tech Expert/Easy Tech Associate

McAlester, OK

Operational team leader with focus on sales, customer service, workbench upkeep, and ensuring

that the team is up to date with training, technology, products, and services. PC and Tablet repair.

Kiamichi Technology Center (2010-2012) - Intern and Lead Helpdesk/Repair Technician

McAlester, OK

Troubleshooting for all client-side software and hardware issues. Server installation, administration,

and maintenance.

EDUCATION

Certified Network PC Support Specialist

Kiamichi Technology Center

McAlester, OK (2010 – 2012)

REFERENCES

Roger Roden - (940) 697-5480

IS Support Analyst - Denton Central Appraisal District

Denton, TX

Alex Moran - (480) 228-8261

Apple - Product Specialist and customer support

Austin, TX

Mark Smith - (940) 315-1293

Group lead (helpdesk) – Sally Beauty Supply

Denton, TX